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Dr. Rose Hayden-Smith named eXtension’s Educational Technology Fellow

News, Newsroom

Dr. Rose Hayden-Smith has been appointed as eXtension’s Educational Technology Fellow. This fellowship is made possible by the New Technologies for Agricultural Extension (NTAE) Cooperative Agreement with USDA-NIFA. The purpose of this Fellowship is to catalyze adoption and awareness of new educational technologies and practices among professionals in the U.S. Cooperative Extension Service.

She will lead the offering of online professional development opportunities and serve as editor of Version 1 of the Technology in Extension Education and Organization eFieldbook to be published with eXtension in 2020. The eXtension eFieldbook is a digital platform for aggregating content, tools and engagement available to all professionals in Cooperative Extension. The professional development will be delivered through eXtension’s upcoming FlexLearn social intranet platform, available to the entire Land-Grant university system beginning in 2020.  

Dr. Hayden-Smith will work in alignment with a new Futuring Panel for Technology in Extension Education and Organizations. This panel will be preparing a separate trend report of technology use in the practices of Extension professionals and in Extension organizations. 

Dr. Hayden-Smith has most recently served as a Cooperative Extension advisor in Digital Communications in Food Systems & Extension for the University of California, Agriculture and Natural Resources. She’s the editor of the UC Food Observer, a communications platform in support of UC’s Global Food Initiative.

She previously led the 4-H and Master Gardener programs in Ventura County, where she also served as the first female director of Extension. Hayden-Smith was also the leader for UC ANR’s statewide initiative in sustainable food systems. She is a practicing historian and has published extensively about gardens as a civic enterprise in America.  She was a Kellogg Food and Society Policy Fellow, advocating for a new Victory Garden movement.

Her book, “Sowing the Seeds of Victory: American Gardening Programs of World War 1”, published by McFarland, was released in spring 2014.

About the eXtension Foundation

The eXtension Foundation is a membership-based non-profit designed to be the engine fueling U.S. Cooperative Extension’s advancement in making a more visible and measurable impact in support of education outreach from land-grant universities/colleges located in every state and territory. eXtension provides an array of opportunities for Extension professionals that foster innovation creation, the adoption of innovations at member institutions, and increased impact of Extension programs.

USDA NIFA logo

This work is supported by New Technologies for Agriculture Extension grant no. 2015-41595-24254 from the USDA National Institute of Food and Agriculture. Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the view of the U.S. Department of Agriculture.

December 18, 2019/by Aaron Weibe
0 0 Aaron Weibe https://extension.org/wp-content/uploads/2022/12/Extension-Foundation-Logo-padded.png Aaron Weibe2019-12-18 20:43:592019-12-18 20:43:59Dr. Rose Hayden-Smith named eXtension’s Educational Technology Fellow

UNL’s Weather Ready Farms Partners with eXtension Through USDA-NIFA Cooperative Agreement

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As part of eXtension’s New Technologies for Agricultural Extension (NTAE) Cooperative Agreement with USDA-NIFA, the eXtension Foundation is partnering with four existing programs aligned with USDA strategic goals across Cooperative Extension in Year 1 to explore new methods and models for program scale and implementation. These initiatives are being documented in a series of eFieldbooks to inform the system of the models, learnings, and outcomes. Professional development opportunities will be created and delivered centered upon these learnings and offered to the entire system beginning in 2020.  

The first program identified by the Catalyst team is Weather Ready Farms from the University of Nebraska-Lincoln. Tyler Williams, Cropping System Extension Educator at the University of Nebraska-Lincoln leads this program. Tyler will also serve as a funded Fellow with eXtension throughout the course of this project.

As one of four topics within the current NTAE Cooperative Agreement, Weather Ready Farms will expand to additional geographies and conditions. Williams, along with an action team will develop documentation to assist with professional development of Extension educators and seek expansion opportunities through assisted market research.

About Weather Ready Farms

Weather Ready Nebraska is a portfolio of Extension engagement programs developed to increase resiliency by identifying vulnerabilities and prioritizing actions. Included are initiatives that emphasize climate and weather literacy, scenario planning to overcome impactful conditions like drought or flooding, and an innovative credential dubbed Weather Ready Farms.

Weather Ready Farms is an emerging certification  program designed to improve or increase resilience towards the impacts of extreme weather on Nebraska’s farms. Participants learn through a year-long program consisting of in-person and online material about improving resilience towards the impacts of extreme weather on Nebraska’s farms. Certified producers successfully undergo separate phases including assessment, education, and verification. 

Since the formation of Weather Ready Farms in 2017, researchers and educators from the University of Nebraska – Lincoln designed a self-assessment framework to be used as an initial assessment of whole-farm risk to weather-related losses. This self-assessment was pilot-tested by four producers, representing over 4000 acres of row crops, in the spring of 2019. Through feedback from the pilot-test, the framework is currently under revision to better address farm-to-farm variation. 

The potential for impact, and collaboration with partners, is illustrated by the substantial variety and scale of weather-related losses on farms in Nebraska and the surrounding region. In 2017, the USDA Risk Management Agency issued over $2.1 billion in indemnity payments to the 12 North Central Region States due to weather-related losses in agriculture.

Support For This Initiative and Implications for the System

Through funding by eXtension’s NTAE Cooperative Agreement, Weather Ready Farms will receive direct support from a third-party marketing firm specializing in agriculture that will conduct market research and an audience engagement initiative that establishes baseline measures for reach and utilization of Extension information, identifies new markets, measures growth in reach and utilization of Extension resources and information, and determines best practices for using technology to engage target markets. 

The results and learnings from this initiative will be captured in an eFieldbook led by Tyler Williams and provided to the entire Land-Grant University system. An eFieldbook is a digital, curated, peer-reviewed collection of program resources that provide multimedia communication and interaction between and among experts, individuals, teams, partners, and other content contributors. Professional development opportunities will be delivered to the entire system through eXtension’s new FlexLearn platform to provide information and support for replicating this model across the system. FlexLearn will be available for the entire system in Spring, 2020. 

Additionally, eXtension’s Partnership Development Specialist, Megan Hirschman, will provide direct support to the Weather Ready Farms program by exploring public and private-sector partnerships that build capacity for this program, and further efforts to expand the reach of row crop producers in the state of Nebraska to engage with this program. 

This initiative will run through August 2020. Three other program initiatives have been selected for 2019-2020 aligned with USDA strategic goals including a mass media campaign supporting pollinator stewardship efforts in Texas in partnership with the National Pesticide Safety Education Center and Texas A&M AgriLife Extension, and a food sovereignty initiative in partnership with the College of Menominee Nation.

Topic areas and programs were identified by a three-member Catalyst team consisting of former  senior Extension leaders that address USDA strategic goals. The Catalyst Team includes:

  • Scott Reed, Former Vice Provost University Outreach & Engagement, and Director of Extension at Oregon State University
  • Fred Schlutt, Former Director of Cooperative Extension at the University of Alaska-Fairbanks
  • Jimmy Henning, Faculty, Plant & Soil Sciences Department, and Former Director, Cooperative Extension Service, University of Kentucky

About the eXtension Foundation

The eXtension Foundation is a membership-based non-profit designed to be the engine fueling U.S. Cooperative Extension’s advancement in making a more visible and measurable impact in support of education outreach from land-grant universities/colleges located in every state and territory. eXtension provides an array of opportunities for Extension professionals that foster innovation creation, the adoption of innovations at member institutions, and increased impact of Extension programs.

USDA NIFA logo

This work is supported by New Technologies for Agriculture Extension grant no. 2015-41595-24254 from the USDA National Institute of Food and Agriculture. Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the view of the U.S. Department of Agriculture.

December 18, 2019/by Aaron Weibe
0 0 Aaron Weibe https://extension.org/wp-content/uploads/2022/12/Extension-Foundation-Logo-padded.png Aaron Weibe2019-12-18 20:40:072019-12-18 20:40:07UNL’s Weather Ready Farms Partners with eXtension Through USDA-NIFA Cooperative Agreement

NPSEC and Prairie View A&M University Extension partner with eXtension through USDA-NIFA Cooperative Agreement for Mass Media Pollinator Stewardship Effort

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Advancing the role of integrated pest management, including effective use of pesticides, is critical to controlling the spread of harmful pests and diseases. It is estimated that 40 percent of global crops are lost to agricultural pests each year.

The US Department of Agriculture Strategic Plan 2018-2022 emphasizes prevention and mitigation of agricultural pests and disease. There are recognized, undesirable effects associated with application and misuse of pesticides, especially by the general public without knowledge or training in pesticide safety. The potential to negatively impact pollinators is one of those effects.

Pollinator health and sustainable colonies is critical for In the United States. One third of all agricultural output depends on pollinators. Insects and other animal pollinators are vital to the production of healthy crops for food, fibers, edible oils, medicines, and other products. The commodities produced with the help of pollinators generate significant income for producers and those who benefit from a productive agricultural community. Pollinators are also essential components of the habitats and ecosystems that many wild animals rely on for food and shelter.

As part of eXtension’s New Technologies for Agricultural Extension (NTAE) Cooperative Agreement with USDA-NIFA, the eXtension Foundation is partnering with four existing programs aligned with USDA strategic goals across Cooperative Extension in Year 1 to explore new methods and models for program scale and implementation. These initiatives are being documented in a series of eFieldbooks to inform the system of the models, learnings, and outcomes. Professional development opportunities will be created and delivered centered upon these learnings and offered to the entire system beginning in 2020. 

One initiative identified for partnership is a mass media effort led by the National Pesticide Safety Education Center (NPSEC). NPSEC supports and serves Extension Pesticide Safety Education Programs (PSEPs) to be the premier national source of high quality research-based pesticide safety education.

Increasing the level of awareness about pesticides and their impact on pollinators by the general public can help to sustain pollinators around homes, farms and businesses. This project led by NPSEC will target messaging about pollinators using mass media (radio, digital, social) to reach a larger audience than is typical with most Extension messaging, will direct the audience to additional Extension resources and will develop a methodology to measure audience engagement, including change in behavior and implementation of practices benefiting both native and managed pollinators. The approach will be pilot tested in a select group of Texas communities and the content resources available through Prairie View A&M University Extension.

Kara Maddox, Communications and Engagement Manager for NPSEC is serving as an eXtension funded Fellow to produce an eFieldbook focused on using large-scale mass media techniques to achieve measurable behavior changes and adoption of new practices. The pollinator stewardship initiative will serve as the example of the mass media campaign for this eFieldbook. An eFieldbook is a digital, curated, peer-reviewed collection of program resources that provide multimedia communication and interaction between and among experts, individuals, teams, partners, and other content contributors. Professional development opportunities will be delivered to the entire system through eXtension’s new FlexLearn platform to provide information and support for replicating this model across the system. FlexLearn will be available for the entire system in Spring, 2020. 

Three other program initiatives have been selected for 2019-2020 aligned with USDA strategic goals including a program at the University of Nebraska-Lincoln centered upon row crop producers taking risk-reducing strategies to build farm resilience against weather and climate incidents, and a food sovereignty initiative in partnership with the College of Menominee Nation and the University of Wisconsin-Madison.

Topic areas and programs were identified by a three-member Catalyst team consisting of former  senior Extension leaders that address USDA strategic goals. The Catalyst Team includes:

  • Scott Reed, Former Vice Provost University Outreach & Engagement, and Director of Extension at Oregon State University
  • Fred Schlutt, Former Director of Cooperative Extension at the University of Alaska-Fairbanks
  • Jimmy Henning, Faculty, Plant & Soil Sciences Department, and Former Director, Cooperative Extension Service, University of Kentucky

About the eXtension Foundation

The eXtension Foundation is a membership-based non-profit designed to be the engine fueling U.S. Cooperative Extension’s advancement in making a more visible and measurable impact in support of education outreach from land-grant universities/colleges located in every state and territory. eXtension provides an array of opportunities for Extension professionals that foster innovation creation, the adoption of innovations at member institutions, and increased impact of Extension programs.

USDA NIFA logo

This work is supported by New Technologies for Agriculture Extension grant no. 2015-41595-24254 from the USDA National Institute of Food and Agriculture. Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the view of the U.S. Department of Agriculture.

December 18, 2019/by Aaron Weibe
0 0 Aaron Weibe https://extension.org/wp-content/uploads/2022/12/Extension-Foundation-Logo-padded.png Aaron Weibe2019-12-18 20:38:512019-12-18 20:38:51NPSEC and Prairie View A&M University Extension partner with eXtension through USDA-NIFA Cooperative Agreement for Mass Media Pollinator Stewardship Effort

College of Menominee Nation and the University of Wisconsin-Madison Indigenous Food Sovereignty Initiative partner with eXtension through USDA-NIFA Cooperative Agreement

News, Newsroom

The U.S. Department of Agriculture (USDA) 2018-2022 Strategic Plan recognizes its role in helping provide access to safe and nutritious food for limited income people, by supporting limited resource individuals and families in their efforts to escape food insecurity and hunger and improve their well-being. These objectives require partnerships between State, local agencies, Federal, and public and private entities to support best practices in implementing effective programs and ensuring eligible populations have access  to programs that support their local food needs. One of the USDA’s strategies is to provide indigenous peoples with traditional foods that are desired. 

As part of eXtension’s New Technologies for Agricultural Extension (NTAE) Cooperative Agreement with USDA-NIFA, the eXtension Foundation is partnering with four existing programs aligned with USDA strategic goals across Cooperative Extension in Year 1 to explore new methods and models for program scale and implementation. These initiatives are being documented in a series of eFieldbooks to inform the system of the models, learnings, and outcomes. Professional development opportunities will be created and delivered centered upon these learnings and offered to the entire system beginning in 2020.  

The Menominee Indigenous Food Sovereignty Initiative is a collaborative project between the 1994 College of Menominee and University of Wisconsin – Madison Extension programs. Meg Perry, College of Menominee Nation, is serving as the eXtension Fellow for this project. The initiative is built on existing work with sovereign food systems that connect indigenous cultural beliefs of spirit, body, mind and heart to the food system. The initiative will assess community needs through the Menominee Wellness Survey and integrate indigenous language and culture through Menominee stories about food and indigenous food programs and outreach strategies. The project will take a deep dive into sovereign food production, exploring the impact that workshops and seed and plant distributions has on the presence of indigenous food being sold at community Farmers Markets and Community Supported Agriculture. 

As one of four topics within the current NTAE Cooperative Agreement through eXtension Foundation, this project will develop an eFieldbook and professional development opportunities that will be shared with other 1994 Tribal institutions, FALCON, and tribal organizations. An eFieldbook is a digital, curated, peer-reviewed collection of program resources that provide multimedia communication and interaction between and among experts, individuals, teams, partners, and other content contributors. Professional development opportunities will be delivered to the entire system through eXtension’s new FlexLearn platform to provide information and support for replicating this model across the system. FlexLearn will be available for the entire system in Spring, 2020. 

Three other program initiatives have been selected for 2019-2020 aligned with USDA strategic goals including a mass media campaign supporting pollinator stewardship efforts in Texas in partnership with the National Pesticide Safety Education Center and Texas A&M AgriLife Extension, and a program at the University of Nebraska-Lincoln centered upon row crop producers taking risk-reducing strategies to build farm resilience against weather and climate incidents. 

Topic areas and programs for the NTAE Cooperative Agreement were identified by a three-member Catalyst team consisting of former  senior Extension leaders that address USDA strategic goals. The Catalyst Team includes:

  • Scott Reed, Former Vice Provost University Outreach & Engagement, and Director of Extension at Oregon State University
  • Fred Schlutt, Former Director of Cooperative Extension at the University of Alaska-Fairbanks
  • Jimmy Henning, Faculty, Plant & Soil Sciences Department, and Former Director, Cooperative Extension Service, University of Kentucky

About the eXtension Foundation

The eXtension Foundation is a membership-based non-profit designed to be the engine fueling U.S. Cooperative Extension’s advancement in making a more visible and measurable impact in support of education outreach from land-grant universities/colleges located in every state and territory. eXtension provides an array of opportunities for Extension professionals that foster innovation creation, the adoption of innovations at member institutions, and increased impact of Extension programs.

USDA NIFA logo

This work is supported by New Technologies for Agriculture Extension grant no. 2015-41595-24254 from the USDA National Institute of Food and Agriculture. Any opinions, findings, conclusions, or recommendations expressed in this publication are those of the author(s) and do not necessarily reflect the view of the U.S. Department of Agriculture.

December 18, 2019/by Aaron Weibe
0 0 Aaron Weibe https://extension.org/wp-content/uploads/2022/12/Extension-Foundation-Logo-padded.png Aaron Weibe2019-12-18 20:35:512019-12-18 20:35:51College of Menominee Nation and the University of Wisconsin-Madison Indigenous Food Sovereignty Initiative partner with eXtension through USDA-NIFA Cooperative Agreement

21 Project & Program Teams Attend October Impact Collaborative Summit, 6 Awarded Grants

News, Newsroom

For Immediate Release
November 26th, 2019
Contact: Aaron Weibe, aaronweibe@eXtension.org

21 Project and Program teams across Cooperative Extension representing 24 institutions attended the Impact Collaborative in Atlanta for a unique opportunity to create impactful results at the local level by increasing Cooperative Extension’s organizational readiness and capacity for innovation and change. Teams were connected with skills, tools, resources, Coaches, Facilitators, and Key Informants that helped expand and deepen their impact. 

Teams were provided one-on-one coaching by the Impact Collaborative’s network of Innovation Facilitators, including 11 Coaches representing 10 institutions. 28 Key Informants from across Extension and other external organizations assisted teams in program development on a range of topics including team development, program development, communications and marketing, readiness, evaluation, and visualization.

During three days of hard work, teams participated in a Presentation Showcase where they presented their project or program to fellow participants, Coaches, and Key Informants. All teams had an opportunity to apply for six $5000 grants to bring new capacity to their project. The recipients of these grants are:

National Sustainability Synergies Squad (Florida A&M University, University of Florida, Tuskegee University, University of Georgia)

Project Description: This team attended the 1st and 2nd Impact Collaborative Summits and we represent leaders from two ANREP Initiatives: the National Network for Sustainable Living Education (NNSLE) and the National Extension Energy Initiative (NEEI). This past April, NNSLE and NEEI hosted the Joint National Sustainability Summit (NSS) and National Extension Energy Summit (NEES) in Tampa, FL.  With a theme of ‘Harnessing Our Collective Energy to Address the Rising Tide”, the conference engaged 185 Extension educators, researchers, students, community partners, and practitioners around issues of climate change, energy, water, land, food systems, and community capacity and resilience. Details of the event are at https://nationalextensionsummits.com.  

CIVIC (Florida A&M, University of Florida)

Project Description: Developing a panhandle In Service Training for agents to identify needs of small farmers and develop deliberative frameworks. Specifics include developing training objectives and curriculum to focus on identifying and training UU community leaders and using a method other than a deliberative forum (world café) to identify audience needs. It is hoped that developing this curriculum will lead to fundability in the long term.

Promoting Rural Community Wellness (University of Minnesota)

Project Description: This team aims to design a tool-kit that will offer communities the resources (e.g., strategies, people, and other materials) to support a comprehensive community approach to building community wellness.  Specifically, this work is designed to address rural stress and the issues arising in the agricultural community. 

Virtual Park Ranger (Oregon State University)

Project Description: This project aims to connect outdoor with health, targeting children and families to enrich their outdoor experience through a co-development of a mobile app with the end users. At this Summit, our team would like to 1) learn more about how to identify and solidify the most feasible feature(s) to begin designing with the vision of building a platform that we can continue to expand, and 2) how to crowdsource and crowdfund to support ideas.

Tuskegee Public Dialogue Team (Tuskegee University): 

Project Description: The TPDT focuses on building capacity within the Tuskegee University Cooperative Extension program to help communities engage in civil dialogues around racial issues and their intersections with the food system. This project represents an integrative community based public dialogue program tailored for the Black Belt region that produces community assessments enabling a platform for action unlike programs that overlook the impacts of the race within community understanding. Ultimately, a key aim of this project is to chart a course for Extension to become more relevant in the Black Belt region. 

Southern Jagriculture (Southern University): 

Project Description: Team Jagriculture’s program addresses Emergency Preparedness, and how to increase engagement for vulnerable populations around the state of Louisiana while also focusing on maximizing our impact within their communities.

Results

The full Summit evaluation report and a detailed listing of the participating teams and institutions is available at impact.eXtension.org/success. Highlights of that evaluation include:

  • 93.2% will recommend the Impact Collaborative Summit to others
  • In what ways did the Impact Collaborative Summit help your team?
    • Team Growth (89.5%)
    • Uncovered gaps in project planning (84.2%)
    • New ideas (78.9%)
    • New innovation or increased innovation (73.7%)
    • Gave ways to tell our team/project story 73.7%
    • New techniques and tools 73.7%
  • Aspects of the event that were most useful
    • Team Time (75.3%)
    • Program Development Key Informants (69.9%)
    • Visualization Key Informants (69.9%)
    • Team Coaches (63%)
    • Propelling Community Impact Framework (58.9%)
    • Evaluation Key Informants (53.4%)
    • Team Development Key Informants (52.1%)

About the eXtension Foundation

The eXtension Foundation is a membership-based non-profit designed to be the engine fueling U.S. Cooperative Extension’s advancement in making a more visible and measurable impact in support of education outreach from land-grant universities/colleges located in every state and territory. eXtension provides an array of opportunities for Extension professionals that foster innovation creation, the adoption of innovations at member institutions, and increased impact of Extension programs.

November 26, 2019/by Aaron Weibe
0 0 Aaron Weibe https://extension.org/wp-content/uploads/2022/12/Extension-Foundation-Logo-padded.png Aaron Weibe2019-11-26 17:44:562019-11-26 17:44:5621 Project & Program Teams Attend October Impact Collaborative Summit, 6 Awarded Grants

CRM for Extension – Personas

Fellowships, News, Newsroom

Stephen Judd is serving as the eXtension Foundation Customer Relationship Management Fellow. This post is an update on progress on this funded Fellowship from the USDA-NIFA New Technologies for Agricultural Extension (NTAE) Cooperative Agreement.

As previously discussed, when evaluating customer relationship management software (CRM) for Extension it is important to understand how CRM fits with the organization’s goals and strategies. Perhaps equally important, is understanding the people who will be using the CRM. Throughout the process, you must keep in mind who the users are, what they need to accomplish, and how they’ll interact with the CRM.

A recommended approach, used in user-centric software design and marketing, is to develop user personas. From Wikipedia: “A user persona is a representation of the goals and behavior of a hypothesized group of users.” Through the thoughtful creation of a handful (3-6) of personas that represent the broader groups of people who will interact with the CRM, an evaluation team can maintain a user-centered focus on the CRM, while also aligning with organizational goals.

The ultimate success of a CRM implementation will hinge as much on user adoption and satisfaction, as it does on the capabilities of the CRM. Users will enter and use data, create and use reports, and help identify new opportunities and obstacles.

Below are some example, abbreviated personas that can serve as a starting point for Extension organizations to build appropriate personas that represent their people and circumstances.

Example persona – Extension Administrator

Pat has been the Assistant Director of Operations and Governmental Affairs for Cooperative Extension for three years. Pat has worked in three different Extension organizations, starting as a community development specialist twenty years ago. Pat’s current responsibilities include maintaining and cultivating relationships with government and university officials throughout the state and encouraging their support for Extension activities.

Pat often meets individually, attends meetings, exchanges email, and has phone calls with decision-makers. Pat reports on these interactions to the Director and Leadership Team at their regular meetings. Pat keeps track of these interactions in a daily calendar and in email.

Example persona – Extension Specialist / Agent

Reilly has been a Plant Health Specialist with Extension for the past seven years. When a graduate student, Reilly worked in a diagnostic lab and enjoyed solving problems and helping growers address their issues. Now, in addition to doing diagnostic work, Reilly visits agricultural operations with the local Ag. agents for consultations and presents at workshops for growers.

Reilly has a local database to track plant samples, clients, and diagnoses and keeps track of farm visits and workshops in Outlook. Reilly also interacts with a number of colleagues around the country and at the Department of Agriculture to conduct research, brainstorm problems, and address emerging issues. 

Example persona – Extension Support Staff

Sam has worked as an administrative assistant in the county extension office for two years. It was overwhelming at first, trying to learn about all of the natural resources and agriculture programs that needed support, but Sam, as a former 4-Her, caught on quickly. It took a while to sort through Sam’s predecessor’s files and lists, but Sam now has a system that seems to work. Sam is adept with computers and enjoys keeping spreadsheets of participants from Extension events, creating event flyers and emails, and interacting with the clientele who pop by the office.

Sam’s day is never the same, varying from planning and promoting a big upcoming workshop, answering phone calls, preparing factsheets, coordinating meetings, designing flyers, posting to the website, etc. 

About personas

In getting started with personas, it is important to remember that they are meant to be representative of a type or group of people – they can’t capture every individuality. They are a tool that will help maintain a focus on the people who will use the CRM. For example, instead of thinking of how all administrators will use the system, the evaluation team can ask how their persona, Pat, will use the system – what will Pat have to do to make the system useful and how will the system help Pat.

The example personas, above, are not completely fleshed out, but are intended to serve as a starting point for Extension organizations to create their own. The personas may even prove useful in projects beyond CRM evaluation.

In the next post of this series, I’ll discuss use cases and how they can get you down the path to figuring out what features and capabilities a CRM needs to have to adequately meet your goals and serve your people.

I welcome feedback and questions at stephen.judd@unh.edu 

Previous post: CRM for Extension – Step 0

November 19, 2019/by Aaron Weibe
0 0 Aaron Weibe https://extension.org/wp-content/uploads/2022/12/Extension-Foundation-Logo-padded.png Aaron Weibe2019-11-19 19:57:392019-11-19 19:57:39CRM for Extension – Personas

CRM for Extension – Step 0

Fellowships, News, Newsroom

Stephen Judd is serving as the eXtension Foundation Customer Relationship Management Fellow. This post is an update on progress on this funded Fellowship from the USDA-NIFA New Technologies for Agricultural Extension (NTAE) Cooperative Agreement.

Over half of the Extension organizations, recently surveyed, report considering the adoption of customer relationship management software (CRM). This post will describe the considerations that need to be in place before a CRM evaluation should take place – this is step zero.

CRM is not a goal, outcome, or strategy

CRM is one tool, among many technologies, and is not a goal, outcome, or strategy, in and of itself. Therefore, prior to even evaluating the use of a CRM, the Extension organization needs to have clearly stated goals and objectives. In examining these goals, you should ask yourself, “what strategies do we need to implement to achieve the goal?” Then, ask if CRM is one of the tools that might help you implement the strategy.

If an organization starts considering CRM without identifying how it fits with their strategy, they risk implementing a shiny new technology that creates extra work, with no relevant results.

Example: To better understand our reach: how many people (unique count) do we serve, how do they interact with our programs (do they access offerings from multiple programs/efforts?), and are we serving a representative portion of the population?

This example may lend itself to the use of CRM to aggregate the information about clientele, their participation in events, and their demographic profiles.

Current processes may need to change

Often, implementing a CRM drives changes to existing business processes. It is important to assess your organization’s willingness to change the way it does business before embarking on a CRM evaluation. It is highly unlikely that a successful CRM implementation can be done, without also evaluating and changing your current processes. This requires buy-in from across the organization and participation from a diverse set of stakeholders in the evaluation process. While there is a tendency to view CRM as just another IT tool, its impact will be widespread.

Example: How do you currently register people for your events, or do they just sign-in when they arrive? If you intend to use CRM to track participation, you’ll need to consider how that information will be captured in the system. Does your current registration system have the ability to integrate with other systems, do you need to change registration platforms? Will you use web-based forms to allow registration and bring the data directly into CRM? If you use paper-based registrations, who will enter the data into CRM?

One strategy with CRM implementation is to identify one or two priority areas to address first, and incorporate other processes later. Trying to modify too many business processes at once to fit with the CRM can doom a project to failure and create confusion and frustration.

CRM isn’t free

Even if a CRM is open-source and doesn’t have a licensing fee, it won’t be adopted by your organization without cost. Implementing CRM requires significant time and effort, both by those who support it technically and those who will be interacting with it. Before evaluating CRM, determine the resources your organization is willing to commit to an implementation, in the short-term and long-term. Unlike a business that may see a CRM as a way to increase sales and revenues, most Extension organizations will not be able to quantify monetary gains or savings from a CRM. 

Example costs:

  • Licensing / hosting fees
  • Technical support, configuration, integration, and administration
  • User training
  • Assessing and modifying business processes
  • Communication with internal and external stakeholders

Summary

While CRM is only a tool, it can have a widespread impact on how your organization gets things done. Part of evaluating a CRM is determining how it fits with your organization’s goals, how ready your organization is to change processes, and what your organization is willing to invest for those changes. The evaluation process should involve a diverse set of internal stakeholders who will be impacted to ensure that the impact is understood and that the CRM chosen fits the needs, goals, and capacity of your organization.

It’s probably a good idea to think beyond the Extension organization, as well. Does your university use CRM, or are they considering it? Should you be part of the university’s CRM or independent? These considerations add to the complexity of the process, but thinking about them from the start can avoid potential deadends in the future.

I welcome feedback and questions at stephen.judd@unh.edu 

Previous post: What is Customer Relationship Management and why would Extension care?

Next post: CRM for Extension – Personas

November 8, 2019/by Aaron Weibe
0 0 Aaron Weibe https://extension.org/wp-content/uploads/2022/12/Extension-Foundation-Logo-padded.png Aaron Weibe2019-11-08 15:26:142019-11-08 15:26:14CRM for Extension – Step 0

Request For Proposals – Marketing Services for New Technologies for Agricultural Extension (NTAE) Project

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eXtension Foundation, a 501(c)(3) tax exempt organization, requests services from a marketing firm experienced in providing marketing services to not-for-profit organizations with an emphasis in agriculture and the food production industry. Services are funded through a cooperative agreement with the United States Department of Agriculture, National Institute for Food and Agriculture. 

  1. Background
    1. The eXtension Foundation, founded in 2006, is a membership-based non-profit organization designed to fuel Cooperative Extension’s growth, leadership, competencies, entrepreneurship, and stewardship for innovation and technology supporting Cooperative Education professionals. Cooperative Extension is a national system of educational outreach from land-grant universities/colleges located in every U.S. state and the territories. eXtension generates value for its members and partners by offering professional growth and learning and fostering innovation at member institutions.
    2. Locations. eXtension is a national organization and operates as a multi-state entity: we are incorporated in Missouri. Given the broad geographic distribution of our staff and Board of Directors, we are also a virtual organization highly reliant on video conferencing and other tools for collaboration in addition to email.
  2.  Communications & Marketing Function.
    1. Assigned duties. One employee has been assigned communications, marketing, and engagement duties: the Communications & Engagement Manager, who is primarily responsible for providing proactive and strategic communications to our members and to the Land-Grant University system.
  3.  Overview: Scope of Services, Please address the following required services in your proposal:
    1. Coordinate an audience assessment and program awareness campaign in Year 1 (November  2019 – August 2020) to support the Weather Ready Farms (WRF) program and position this program as a valuable, trusted,  resource for row crop producers throughout Nebraska. 
      1. Conduct market research to determine how row crop producers (corn and soybean) assess their own farm risks, what they are already doing to minimize risk, and what prevents the adoption of risk-reducing strategies.
      2. Determine best channels, including Cooperative Extension, for reaching the target audience with WRF resources and information.
      3. Identify potential messaging strategies to better engage target audience in completing the self-assessment and adopting the recommended WRF practices to obtain verification. 
      4. Create and implement an intervention strategy to expand the reach and utilization of the WRF Self-Assessment throughout Nebraska.
      5. Explore potential technology solutions for managing and analyzing self-assessment and verification data.
  4. Weather Ready Farms Program 
    1. Background
      1. Weather Ready Nebraska is a portfolio of Extension programs developed to increase resiliency by identifying vulnerabilities and prioritizing actions. Included are initiatives that emphasize climate and weather literacy, scenario planning to overcome impactful conditions like drought or flooding, and an innovative credential dubbed WRF.
      2. WRF is a certification program designed to improve or increase resilience towards the impacts of extreme weather on Nebraska’s farms. Participants learn through a year-long program consisting of in-person and online material about improving resilience towards the impacts of extreme weather on Nebraska’s farms. Certified producers must successfully undergo separate phases including 1) assessment, 2) education and 3) verification.
      3. Since the formation of WRF in 2017, researchers and educators from the University of Nebraska – Lincoln designed a self-assessment framework to be used as an initial assessment of whole-farm risk to weather-related losses. This self-assessment was pilot-tested by four producers, representing over 4000 acres of row crops, in the spring of 2019. Through feedback from the pilot-test, the framework is currently under revision to better address farm-to-farm variation. 
      4. The potential for impact, and collaboration with partners, is illustrated by the substantial variety and scale of weather-related losses on farms in Nebraska and the surrounding region. In 2017, the USDA Risk Management Agency issued over $2.1 billion in indemnity payments to the 12 North Central Region States due to weather-related losses in agriculture.
    2. Audience
      1. Row crop producers in Nebraska (Corn and Soybean)
        1. The primary audience is in various places of adoption of practices identified to make the corn and soybean farms “weather-ready.” Some farms are going above and beyond the recommendations and others are much further behind. 
        2. Many of the farmers treat each field as its own entity, which can be influenced by proximity to towns, residences, bodies of water, etc., regulations, soil type, ownership status, slope, and many others. 
        3. Farmers use this to make decisions beyond best management practices, so it will be important to understand these scenarios when working with this audience. Sources for these scenarios include but are not limited to farmer knowledge, NRCS soil erosion risk tools, satellite data, and local zoning laws. 
    3. Additional Stakeholders
      1. Local communities are critical stakeholders through a reduced environmental impact and tax funded agencies potentially reducing indemnity payments. The benefit to local communities is hard to measure, but, as an example, soil and nutrient losses to water ways decrease water quality for drinking, recreation, and habitat.
    4. Audience Location
      1. This project was pilot-tested in the spring of 2019 on four eastern Nebraska farms. The current project is focused primarily on the corn and soybean growing regions of Nebraska.
    5. Specific Crop and/or Product Involved
      1. Row Crops (Corn and Soybeans)
        1.  The assessment makes reference to including a third crop into the rotation, likely wheat or sorghum. 
      2. Nature of Change for Audience
        1. The WRF program focuses on analyzing farming and management practices for row crop farms. 
        2. Changes are subject to scores on the WRF Self-Assessment and are implemented overtime for continuous improvement.
          1. Examples
            1. Diversifying crop maturities
            2. Implementing no-tilling practices
    6. Key Performance Indicator
      1. The purpose of the WRF program is to work alongside producers to administer the self-assessment, guide education, and verify the completion of necessary changes. 
      2. Increases in Verification and Adoption of Weather-Ready Farms practices
        1. The verification step allows comparison to the self-assessment to easily and accurately evaluate change. 
        2. At the current stage, the WRF verification is conducted by the Extension team member working with the producer on the WRF process. 
        3. As this project expands, the verification process will need to be expanded to other agencies, partners, or volunteers who are a part of the WRF program.
  5. Proposal Outline (Please organize your proposal as follows)
    1. Executive summary. Describe your understanding of the work to be performed and your firm’s ability to complete it within the November 2019 to August 2020 timeframe. 
    2. Professional experience. Provide a description of your firm including philosophy, size,structure, and qualifications. Include a list of current engagements in the agricultural sector or Cooperative Extension that you believe are comparable to the size, mission focus, and complexity of our organization.
    3. Team qualifications. Identify the specific individuals – partners, managers, and in-charge staff – who will be assigned to this engagement if your firm’s proposal is selected, including the qualifications and experience of each.
    4. Fees. Provide a firm estimate of the fees for services to be provided during each year of the proposed one-year engagement.
    5. Additional information. Additional information not specifically requested but nonetheless helpful in evaluating your proposal is welcome.
  6. Proposal Deadline
    1. The deadline for receipt of your proposal is November 15th, 2019. Documents should be emailed to aaronweibe@eXtension.org. Proposals received after this date will not be considered. For additional information, questions, or clarifications, please contact me via email or phone at (667) 228-4583.
October 31, 2019/by Aaron Weibe
0 0 Aaron Weibe https://extension.org/wp-content/uploads/2022/12/Extension-Foundation-Logo-padded.png Aaron Weibe2019-10-31 14:59:212019-10-31 14:59:21Request For Proposals – Marketing Services for New Technologies for Agricultural Extension (NTAE) Project

Megan Hirschman joins eXtension as Partner & Development Specialist

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For Immediate Release
October 10th, 2019
Contact: Aaron Weibe, aaronweibe@eXtension.org

The eXtension Foundation is pleased to announce that Megan Hirschman has accepted the position of Partner & Development Specialist.

In this role, Megan will be designing and implementing strategies for external and internal partnerships, and fund-development relationships. She will identify and execute on unique business opportunities that exist in collaboration between corporations, foundations, and nonprofit organizations. Megan will be developing new and additional internal and external partnerships using a long-term relationship approach with CES and eXtension Foundation, and cultivate opportunities for resource enhancement and co-creation of local impact.

Megan Hirschman has over 15 years of experience working in many areas of Agriculture and Natural Resources, and over 10 years of Development experience.  She currently serves as a Consultant supporting large farms across Michigan in compliance and permitting for Nutrient Management with DEQ. Megan has also served as Director of Development for the College of Agriculture and Natural Resources at Michigan State University, and Director of the Michigan FFA Foundation. She is an active board member of the Michigan Quarter Horse Association, and enjoys showing horses and participating as a 4-H leader in her spare time.

According to Megan, “I’m very excited for this opportunity to help find even more innovative ways to generate local impact in the wonderful communities we serve.”

October 10, 2019/by Aaron Weibe
0 0 Aaron Weibe https://extension.org/wp-content/uploads/2022/12/Extension-Foundation-Logo-padded.png Aaron Weibe2019-10-10 16:07:072019-10-10 16:07:07Megan Hirschman joins eXtension as Partner & Development Specialist

eXtension Fellowship Opportunity: Technology in Extension Education & Organizations

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Technology in Extension Education and Organizations Fellow
Funded by the New Technologies for Ag Extension (NTAE) Project

The purpose of this Fellowship is to catalyze adoption and awareness of new educational technologies and practices among professionals in the U.S. Cooperative Extension Service. The Fellow will serve as editor of a peer-reviewed publication and leader of related professional development offerings with production and technical assistance of the eXtension Foundation. The Fellow will work in alignment with a new Futuring Panel for Technology in Extension Education and Organizations. This panel will be preparing a separate trend report of technology use in the practices of Extension professionals and in Extension organizations.

The Fellow will lead the offering of at least 4 synchronous online professional development opportunities and serve as editor of Version 1 of the Technology in Extension Education and Organization eFieldbook to be published with eXtension no later than June 1, 2020. The eXtension eFieldbook is a digital platform for aggregating content, tools and engagement available to all professionals in Cooperative Extension. The professional development will use the eXtension social intranet platform called FlexLearn.

Responsibilities:

    • Serve in the role of editor of the eFieldbook Version 1 and identify a review group and authors/contributors and follow the publication guidelines of eXtension.
    • Identify and offer 4 online professional development opportunities in the form of learning circles, webinars or other synchronous, online awareness-building and skill-building experiences for Extension professionals using eXtension’s FlexLearn platform. 
    • eXtension provides technical assistance and serves as publisher of the eFieldbook. The Journal of Extension provides peer review. eXtension also provides technical support and marketing for the 4 professional development offerings.  

Reporting and Stipend:

  • The Fellow will report to the eXtension Foundation COO. eXtension will provide $5,000 to support this work to the Fellow or the Fellow’s institution, depending on the best way to handle the funds for the institution. 

Duration:

  • Beginning on, our near November 1, 2019 to August 1, 2019.

Apply

To apply for this fellowship, please submit the following information to Brenna Kotar, Assistant to the CEO, eXtension Foundation, ceoassistant@extension.org:

  • Cover Letter
  • Resume
  • Three professional references, including email and phone number contact
October 9, 2019/by Aaron Weibe
0 0 Aaron Weibe https://extension.org/wp-content/uploads/2022/12/Extension-Foundation-Logo-padded.png Aaron Weibe2019-10-09 14:22:352019-10-09 14:22:35eXtension Fellowship Opportunity: Technology in Extension Education & Organizations
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